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Prepaid Benefit Visa® Card

Your Prepaid Benefit Visa® Card offers you access to your Employee Benefit Dollars 24 hours a day and 7 days a week without waiting on a manual reimbursement. 

How does my Prepaid Benefit Visa® Card work?

Upon receipt of your Prepaid Benefit Visa® Card, you must activate your card by calling the 1-800 number listed on the sticker affixed to the card or by visiting my.wexhealthcard.com/cardactivation. Once the card is activated, you can mange your account online by registering at my.wexhealthcard.com.

Does my Prepaid Benefit Visa® Card have a PIN?

You do not need a PIN to use your card. However, you do have the option of adding a PIN for additional security when using your card.  

TO REQUEST A PIN FOR YOUR Prepaid Benefit Visa® Card:

  • To create a PIN, please call 1-866-898-9795
  • The automated system will walk you through the prompt to create your own self-selected PIN for your card.
  • Remember to keep your PIN private.
  • We recommend creating a unique PIN that cannot be easily guessed by others. 

Where can I use my Prepaid Benefit Visa® Card?

The Prepaid Benefit Visa® Card is accepted at all IRS IIAS Approved Merchants and at most medical facilities.  Please click here for a detailed list of IIAS Merchants.

Does my Prepaid Benefit Visa® Card claim require supporting documentation?

Although the card offers immediate access to your funds, the IRS requires you to maintain any and all receipts for purchases or services paid with your card.  The card automatically detects many purchases at IIAS locations.  If the Prepaid Benefit Visa® System does not recognize the purchase, PAI will send you an e-mail requesting an itemized receipt for approval.  Click here for tips to limit these requests.

What if I do not provide requested receipts?

If you fail to submit the requested documentation/receipts, VISA will temporarily suspend your Prepaid Benefit Visa® Card.  Your card will not be reactivated until the documentation is submitted to PAI.  The receipt must include the following information:

  • Itemized Receipts
  • Date of Service
  • Type of service
  • Cost to participant

While we strive to make the claims process as simple and friendly as possible, existing laws and regulations limit our ability to be as flexible as we would like to be when processing your claims.  Unfortunately, we are not allowed to accept credit card receipts, cancelled checks and or balance due statements as documentary proof of your eligible expense.


Troubleshooting?

If you experience any difficulties with your Prepaid Benefits Visa® Card, please contact our office via e-mail or by phone during our business hours:
Monday –Thursday CST 8:00 a.m. – 4:00 p.m.
Fridays Central 8:00 a.m.- 12:00 p.m.
debitcard@paitpa.com

Your Prepaid Benefit Visa® Card may look like either of these: